Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Delivery times vary depending on your location. Once your order is processed, you will receive a tracking link to monitor your shipment.

Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.

Can I change or cancel my order?
If you need to modify or cancel your order, please contact us immediately. We process orders quickly, so changes may not always be possible.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, with tags attached, and in their original packaging.

How do I initiate a return?
Visit our Returns Center at balticborndresses.com to start the process.

Are refunds issued for sale items?
Sale items are final sale and cannot be returned or exchanged unless faulty.

Product Care

How should I care for my dress?
Check the care label for specific instructions. Most dresses should be hand-washed or dry-cleaned to maintain quality.

Do your dresses run true to size?
Our sizing is standard, but we recommend reviewing our size guide before ordering.

Payments & Discounts

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

How can I apply a discount code?
Enter your code at checkout before completing your purchase.

Other Questions

Do you offer custom sizing?
Currently, we do not provide custom sizing, but our size guide helps you find the best fit.

Where are your dresses made?
Our dresses are crafted with care in Europe, using high-quality fabrics and ethical practices.

For more details, visit balticborndresses.com.